FAQs
Help with your kit
and your order.
Clear answers on workwear, delivery, payment and returns.
20 questions, answered by our team.
01 Choosing & ordering your kit
Is there a minimum order?
No. You can order a single item or kit out a whole team. Check the bulk pricing on each product page to see the quantity discounts available.
How do I choose the right size?
Use the size guide on the product page. Check whether measurements refer to your body or to the garment, as sizing can vary between brands. If you are unsure, contact us before ordering.
03 Payment & business orders
Which payment methods do you accept?
We accept major credit and debit cards and PayPal. Eligible businesses can apply for a 30-day credit account, subject to status. Read about trade accounts.
Can you support regular orders across several sites?
Yes. Our free bespoke B2B ordering portals help larger organisations manage purchasing across teams and locations. Options include approval controls, user and department spending controls, reporting, consolidated invoices and stock control. Contact us to discuss how your business orders.
Can you source something that is not on the website?
Our supply range extends beyond the online catalogue. Email us the product, specification or manufacturer code, along with the quantity you need, and we will check whether we can supply it.
02 Delivery & production
When will my unbranded order arrive?
For in-stock items ordered before 3pm, we aim for next-working-day delivery. This is an aim, rather than a guaranteed service. Items sourced from a manufacturer can take longer. The website does not currently show live stock levels, so contact us before ordering if you have a deadline.
Can you help with an urgent order?
Fast Track production options are available in the basket. If you have a fixed deadline, contact us before ordering so we can check what is possible for your items.
How much is delivery?
Delivery is free on orders over £150 excluding VAT to most UK mainland addresses. Orders below that threshold carry a £6 delivery charge. Highlands, islands and addresses outside the UK may cost more; check the charge shown for your delivery address before completing your order.
What if my delivery is late or an item is missing?
Use our Report an issue page and choose Delivery or tracking, or Missing item. Include your order number and tell us what has not arrived. The page opens a prefilled email, which you must send from your email app.
04 Returns & useful information
Can I return unbranded items?
Our published returns policy allows non-branded items to be returned within 14 days of despatch. Please use our Report an issue page and select Return request to request a returns note before sending anything back. Read the full terms and conditions for the applicable conditions.
What should I do if there is a problem with my order?
Use our Report an issue page to provide your order number and a clear description of the problem. It opens a prefilled email, which you must send from your email app. You can also email info@sitesupplyco.com directly. If an item is damaged or the branding is incorrect, attach photos to the email to help us investigate.
What if I received the wrong item, size or colour?
Use our Report an issue page and choose Wrong item or size received. Include your order number and the product, size or colour affected. Attach clear photos to the email after it opens, then send it from your email app.
Where can I read your policies?
You can find our terms and conditions and privacy policy online. This FAQ is a practical summary; please refer to the full policies for their conditions.
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