Returns

Returning goods

We are more than happy to accept returned goods for exchange or refund, providing:

• The goods are in perfect re-sellable condition.
• The goods were not received more than 14 days ago.
• Items are not printed, unless we have made a mistake.
• The cost of the return and re-send is met by the customer.

What to include

Once our team has arranged the appropriate returns documentation, please return goods to our postal address shown on the Contact us page, enclosing the following information:

• Your name and address.
• Contact telephone number.
• Order reference number.
• What has been returned and why, stating what replacements, if any, are required.

Please note that goods must be received and checked by our returns department before replacements or refunds are issued.

For the applicable conditions, please read our terms and conditions.